Leasing a unit
- Who is my Customer Engagement Manager and what are they there to do?
Every property has a dedicated Customer Engagement Manger who is there to help our customers (and potential customers) with any questions they might have. They are also responsible for handling leasing enquiries, whether that relates to new customers or existing customers seeking to renew their tenancy. They can also help answer any other questions you might have about our properties.
You can get in touch with your Customer Engagement Manager directly if you have already met them, otherwise the best way to reach them is by sending us a message or calling us on 0800 1 22 3330.
- I need to get in quickly. How fast can you move?
Standard Lease: Our Standard Lease typically takes 2-10 weeks to put in place as it requires lawyers to negotiate and document it. However, we will move as fast as possible to get you in, and with your co-operation can almost always meet our customers’ deadlines.
Smart Lease: Our Smart Lease is the quickest way to get into one of our properties. We can turn your initial enquiry into a lease and keys in your hand in 48 hours. Check out your leasing options here for more information, or call us on 0800 122 3330.
- How do I arrange a viewing?
Standard Lease & Smart Lease: If you would like to view one of our properties please call us on 0800 1 22 3330, speak to us on live chat or fill out the contact form here. We’ll endeavour to get you round as soon as possible and at a time which works for you. Most of our viewings are conducted by our dedicated Customer Engagement Managers, so you can be confident that you are speaking to someone who really knows the property and can answer all your questions.
- Who do I need to speak to about taking a lease?
Standard Lease & Smart Lease: If you are interested in leasing a unit from us please call 0800 1 22 3330, speak to us on live chat or send us an email. We’d love to hear from you, and are very happy to answer any questions you may have about available units or the leasing process. We are here to help.
- What are my lease options?
Standard Lease: Our Standard Lease is totally bespoke, and working together we can construct a lease term that works for your business. Our Standard Lease is relatively short at 29 pages, and is typically negotiated via lawyers. The process usually takes 2-10 weeks to conclude from agreeing terms. Leases are drafted on an ‘Internal Repairing and Insuring Basis’, which means that you will be responsible for all internal repairs and maintenance and will be liable for dilapidations at the end of your lease. Lease terms are a minimum of 3 years.
Smart Lease: Our Smart Lease is the easiest way to rent a property from us. It is 3 pages long, written in plain English (rather than Legal-ese!), and comes with a handy summary sheet with the key terms and conditions on it. Best of all, you can sign the lease online, without the need for legal or surveyors fees. Our Smart Lease is perfect for businesses seeking ultimate flexibility, as we offer it on flexible terms (from as little as 6 weeks) and all costs are fixed in advance, so you know exactly what you will have to pay. It can even include end of lease repairs (also known as ‘dilapidations’), so at the end of the lease you can just hand back the keys and walk away. No surprises.
Check out our Leasing Options page for more information.