Utilities charges

  • What are the benefits of Industrials supplied fixed price tariffs?

    a) A hassle free service managed on your behalf
    b) Fully tendered and competitive pricing using our ability to purchase energy at scale
    c) 12month fixed rate providing cost certainty over the period
    d) Renewable sourced energy via a green REGO backed contract where possible
    e) Flexibility to terminate at your energy at lease end

  • How will the Energy Relief Bill Scheme announced by the government work?

    Whilst the details of the scheme are still emerging, we understand that it will cover most non-domestic supplier in England Scotland and Wales where fixed contracts were entered before the 1 April 2022.  The support will last for 6 months commencing 1 October 2022.  Fixed contracts will have a cap level equivalent to the wholesale price of 21.1p per kWh for electricity and 7.5p per kWh for gas. To get to the final price payable non-energy costs such as Distribution, Transmission and Margins will need to be added in, and these can vary by contract. It is thought that the billable unit rates will be closer to 32p per kWh for electricity and 9p per kWh for gas.

  • Will I benefit from this saving where I am supplied by Industrials with electricity and gas from the mains?

    Yes, Industrials signed a fixed price contract for all its mains supplied gas and electricity on the 27th May 2022, so expect to benefit from this scheme.  We will be passing through the benefit of any savings that are made available to our customers.

  • How are utilities procured by Industrials?

    We tender all of our mains supply gas and electricity contracts in the open market every 12 months and seek to obtain the most competitively priced rate for our customers.

  • Is the energy you supply us from a green/renewable source?

    Yes we procure green/renewable energy where possible. The mains supplied electricity is via a REGO backed green energy contract and gas via a carbon offset for the 12month contract starting on the 1st June 2023.

  • Do I need to supply a meter read?

    No we do that for you. For our non digital meters, we have meter readers that visit the estate once a month. Our meter readers target the last week and first week of the month to take reads. We will send out communication of the exact date a week before to relevant customers. Please let us know if you are not going to be around at the time, providing a clear photo of your meter (serial number plus read) so that we can bill you accurately.

    Utilities.team@industrials.co.uk 

  • How is my bill calculated?

    Your bill is calculated based on your utility usage for the month together with the tariff we have procured for you. We are in the process of upgrading to digital meters and moving to a fixed price billing methodology. Whilst we are transitioning there are two billing models:

    1. For electricity customers with digital smart meters we offer customers a fixed price tariff for the 12 month period incorporating all the costs of the electricity together with our costs of administering this service;
    2. For all other utility customers the utility bill is calculated on a monthly basis based on the mains supply bill received together with the cost of administering this service.

    We are working towards upgrading all utility supplies to digital ‘smart’ meters and a fixed price billing methodology.

  • Why do you charge an administration fee?

    We charge an administration fee to cover the costs associated with managing the supply of utilities to your unit, which includes ensuring invoices are correctly raised and monies collected. 

  • You seem to do something different at my property, why?

    As we acquire new estates, we sometimes inherent different billing and administrative set ups. Over time we look to move these onto our standard model.

  • Are you looking to install solar panels on my estate?

    Yes, we are currently looking at the best way to roll out solar panels across our estates. If you are interested in receiving renewable energy from solar panels on your roof please let your Customer Engagement Manager know.