- I need to get in quickly. How fast can you move?
Standard Lease: Our Standard Lease typically takes 2-10 weeks to put in place as it requires lawyers to negotiate and document it. However, we will move as fast as possible to get you in, and with your co-operation can almost always meet our customers’ deadlines.
Smart Lease: Our Smart Lease is the quickest way to get into one of our properties. We can turn your initial enquiry into a lease and keys in your hand in 48 hours. Check out industrials.co.uk and our online leasing portal for more information, or call us on 0800 122 3330.
- How do I arrange a viewing?
- Who do I need to speak to about taking a lease?
Standard Lease & Smart Lease: If you are interested in leasing a unit from us please call 0800 1 22 3330 or visit industrials.co.uk for more information. We’d love to hear from you, and are very happy to answer any questions you may have about available units or the leasing process. We are here to help.
- How can I make a complaint?
If you have a complaint please email firstname.lastname@example.org. We take complaints very seriously, and will endeavour to respond to any issues raised within 5 business days.
- Can I make alterations to the property?
Standard Lease: Structural alterations are prohibited. Non-structural alterations may be permitted but require Landlord’s consent, which is not to be unreasonably withheld. Any alterations must be documented by a licence for alterations. All associated professional fees will be payable by the tenant.
Smart Lease: Alterations are not allowed without written permission. Therefore, if you need to make a change then please get in touch by emailing us on email@example.com or by calling your Asset Manager on 0800 122 3330.
- I want to use the property for a different use – is this possible?
The Landlord’s consent is normally required for any change of use. Planning consent may also be required and you must make your own enquiries of the local authority as to whether this is the case. If a planning application is required, this will be your responsibility. In the first instance we suggest you get in touch with us by emailing firstname.lastname@example.org or by calling us on 0800 122 3330 and asking for your Asset Manager.
- What is the excess?
In the event of each and every individual claim being made, you will be responsible for payment of an excess, which is typically £350, but can vary depending upon the type of claim made. Full details of the excesses payable are detailed on your insurance policy, a copy of which can be requested from your Property Manager, calling us on 0800 122 3330 or by emailing us at email@example.com.
- How do I make a claim against the Landlord’s buildings insurance policy?
Please email firstname.lastname@example.org or call your Property Manager on 0800 1 22 3330 immediately if you wish to make, or believe you may be entitled to make, a claim under the building insurance.
- What is covered by the buildings insurance?
A copy of the policy is available on request. If you would like to request a copy please contact your Property Manager by emailing email@example.com or calling 0800 1 22 3330.
- Where can I find a copy of my lease?
Standard Lease & Smart Lease: You were provided with a hard copy of your lease when you moved in. If you can’t find this then it’s not a problem, please contact your Property Manager or email firstname.lastname@example.org and we will send you a copy.
- Can I extend my lease?
Standard Lease: We would be happy to discuss this with you. Please email email@example.com, or if you wish to speak to us directly please call 0800 122 3330 and ask to speak to your Asset Manager.
Smart Lease: Please log-in to our website at industrials.co.uk or call us on 0800 122 3330 and ask to speak to your Asset Manager.
- Can I end my lease?
Standard Lease: If your lease has come to an end, or you have a break option you wish to exercise, then please write to us at Industrials.co.uk, 180 Great Portland Street, London W1W 5QZ to let us know. The notice period and term we require for any break notice to be valid is detailed within your lease.
Smart Lease: If your lease has come to an end, or you have a break option you wish to exercise, then please complete the Tenant Exit Form found here and email it to us at firstname.lastname@example.org The notice period we require for this is detailed within your lease.
- How can I check how much rent I owe?
Standard Lease & Smart Lease: We will endeavour to invoice you for all sums owed to us, promptly and accurately. Alternatively, please contact your Property Manager or call us on 0800 122 3330 to receive a copy of your lease, rent payment history and future rent payments.
- How can I check when my rent is due?
We will endeavour to invoice you for all sums owed to us, promptly and accurately. Alternatively, please contact your Property Manager on 0800 122 3330 to receive a copy of your lease, rent payment history and future rent payments.
- Where can I get a copy of my invoice?
We will endeavour to invoice you for all sums owed to us, promptly and accurately. Alternatively, please contact your Property Manager on 0800 1 22 3330 to receive a copy of your lease, rent payment history and future rent payments.
- How much deposit have I paid?
Standard Lease: If you have paid a deposit the amount will be stated in your lease or on the rent deposit deed (if applicable). If you can’t find this or wish to know the balance, please contact your Property Manager or email email@example.com and we will send you a copy.
Smart Lease: If you have paid a performance deposit the amount will be stated in your lease or on the rent deposit deed (if applicable). If you can’t find this or want to know the balance, please contact your Property Manager or email firstname.lastname@example.org and we will send you a copy.
- When will my deposit be returned?
We will hold the deposit for the duration of your lease. Once you vacate it will be returned to you (less any deductions for arrears and repairs etc. that you are responsible for as per the terms of your lease). If you are awaiting a deposit then please get in touch at email@example.com or speak to your Account Manager on 0800 122 3330 and have your bank details to hand so we know where to transfer the money back to.
- What happens to interest earned on my deposit?
Any interest accrued will be returned to you when the deposit is repaid.
- My service charge has increased – why?
Standard Lease: The Service Charge will be variable from year to year depending on the costs the property owner incurs in maintaining the common parts.
We are obligated by the RICS to keep expenditure under constant review in order to identify any unforeseen variances and endeavour to notify occupiers of any significant material changes as soon as possible. However, from time to time this is not possible, and hence service charges can go up (and down) as costs vary.
Smart Lease: The Facilities charge increases each year as detailed in your lease. This is to allow for inflation.
- I have paid my service charge invoices but have received an invoice / credit note for a ‘balancing charge’ – what does this mean?
Standard Lease: The Service Charge that you pay throughout the Service Charge year is an interim payment. The Service Charge budget is set at the start of the year by estimating future expenditure over the next 12 months. At the end of the year the actual expenditure is calculated and finalised after the completion of the service charge accounts. The service charge accounts will compare the amount budgeted for the year with the amount actually spent. If the actual is more than the budget then a deficit be produced, if less is spent than budgeted, there will be a surplus. The accounts are audited in compliance with guidance produced by the Royal Institution of Chartered Surveyors.
If there is a deficit or surplus the amount will be apportioned between all occupiers and invoices / credit notes will be sent out accordingly.
Smart Lease: All costs are included in your monthly rent payment, so no additional service charge payments or reconciliations will need to be made.
- Why do I have to pay a service / facilities charge and what does it include?
Standard Lease: Full details on the Service or Facilities Charge is set out in your lease.
The purpose of the Service/Facilities Charge is to pay for maintenance and repairs to the common areas at your property. The Landlord also recovers any reasonable costs incurred by them in providing these services. . Typical costs will include maintenance, ad hoc repairs, gritting, CCTV, signages and materials.
Smart Lease: All costs are included in your monthly rent payment, so no additional service charge payments need to be made.
- What liability for maintenance and repairs do I have?
Standard Lease: Your repairing obligations are set out in your lease. Please refer to ‘tenant’s covenants’ and ‘repairing obligations’. These vary from lease to lease but if you have a Fully Repairing and Insuring lease, your responsibilities will typically include;
- Repairs to the exterior and interior of the property, including the structure, external and internal cladding, roof, roller shutter door/s and all pedestrian doors.
- Internal and external decoration
- Maintaining, serving and repairing all services within the unit.
- Landlord fixtures and fittings (including boilers and heaters).
- Testing all services as per current legislation.
- Any repairs or maintenance required.
- Fire Risk Assessment
Please note that this list is not exhaustive and is set out to provide guidance. Please read our helpful guide for more detail however please refer to your lease for your full repairing obligations.
Smart Lease: You are required to keep the inside of the property in a good state of repair during the term of your lease. This includes repairing any damage cause by your or your visitors, but does not include fair wear and tear (painting, decorating etc). We are responsible for external repairs and maintenance, although you remain responsible for any external damage caused by you or your visitors.
- I have a problem with my property – what should I do?
If a problem occurs that you consider to be the responsibility of the Landlord, or for which you need some help, then this should be reported to firstname.lastname@example.org or by calling your Property Manager on 0800 122 3330.
- What are dilapidations and why should I pay for them?
Standard Lease: Dilapidations refer to works required to the property by you under the terms of your lease during occupation or when the lease ends.
Unless you have a schedule of condition, you are normally obliged under the terms of your lease to keep your unit in a good state of repair and return it to us as such at the end of your lease. If you return your unit to us in poor condition, with belongings inside or your fixtures and fittings still in place, and we believe that your repairing obligations have not been met, we are entitled to serve a schedule of dilapidations on you. This identifies the relevant lease obligations and any breaches of those obligations. It will set out any remedial works that are required to rectify the breaches and the cost to undertake those works.
We will seek to recover this cost from you so that we can return the unit to the condition you were obliged to keep it in.
The surveyor’s fee for preparing and serving the schedule is also payable by you.
Smart Lease: Under the terms of your lease you are not required to undertake any dilapidations, other than in relation to any damage caused by you or the cost of removing any of your fixtures and fittings at the end of your lease (if you have not already done so).
Read more about dilapidations in our guide.